Mobile Application Deletion
The Google Play Store has implemented a requirement for banks to provide their customers with the ability to request removal of their app accounts and any associated data. This requirement is the latest of many recent compliance updates from Google and Apple related to user privacy and data safety.
If you would like to request removal of your app accounts and related data, simply send an email request to: cashmgmt@excel.bank
Please type “Remove App Account” in the subject line of your email and provide us with a good phone number to reach you at. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.
Upon execution of this request, Excel Bank will delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all Internet and Mobile Banking data will be deleted.
If you should have any questions, please give our Cash Management team a call directly at (323) 602-2019, and we will be happy to assist you.